Returns & Exchanges

At soundcore UK, we want you to be completely satisfied with your audio experience, which is why we offer a 30-day money-back guarantee for any reason. Items must be returned in their original packaging with all included accessories to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated UK customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack your soundcore device in its original box, ensuring all cables, ear tips, and manuals are included to avoid any restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable courier service to send your package to our designated UK warehouse address.

• 4.
  Receive Your Refund

  Once our technicians have inspected the returned item, your refund will be processed and credited back to your original payment method within 7-10 business days.